Manage fast-moving, high-priority situations requiring calm decision-making, clear communication, and strong follow-through.
Coordinate with coworkers, supervisors, and outside partners to resolve complex issues and maintain service continuity.
Train and mentor newer personnel on procedures, documentation, and professional standards.
Handle sensitive interactions with professionalism, discretion, and a customer-service mindset under pressure.
Complete detailed reports, maintain accurate records, and follow compliance-sensitive processes with a high level of accuracy.
Identify problems quickly and use practical judgment to support safety, workflow, and operational effectiveness.
Support public-facing operations where trust, responsiveness, and accountability are essential.… more

Mar 2015 - Oct 2017 · 2 yrs 8 mos

Vandenberg, AFB · On-site

Managed and supervised comprehensive training programs (initial, ancillary, recurring, specialized, and pre-deployment) for 500+ personnel.
Developed and maintained the unit’s Master Training Plan on behalf of the commander; reviewed and validated all lesson plans to ensure quality and compliance.
Supervised Augmentee training for 140+ personnel, maintained training status trackers, and reported deficiencies to drive corrective action.
Validated training levels by testing and evaluating personnel performance and on-the-job behavior.
Facilitated newcomer orientation and trained personnel on 27 core operational tasks.
Trained and validated personnel as the Unit Air Field Driving Program Manager, ensuring security and safe operations for inbound aircraft.
Prepared off-located sites for a new active shooter program and requirements, equipping potential victims with critical survival knowledge and response readiness.… more

2013 - 2014 · 1 yr

United Arab Emirates

Created and maintained training records and a comprehensive file plan for 4,000 personnel, exceeding U.S. Air Force Central Command Commander requirements.
Handpicked for additional duty as agency scheduler, coordinating 250+ exercises across eight organizations to enable information sharing and operational alignment.
Established crisis action programs for three U.S. Navy and Army units stationed in the country, ensuring 1,000+ Sailors and Soldiers were prepared to detect and defeat adversaries.
Conducted newcomer briefings for 650+ personnel on directives and updated information, resulting in an Air Force Commendation Medal from the Division Head.… more